Terms
Terms
These cover using this website, the software, and consultancy work. They are between you and TELVO LTD, the company responsible for all three.
Last updated 25 October 2026.
Who you're dealing with
Your contract is with TELVO LTD, a company registered in England and Wales under number 17447926, registered office 34 Hanafey Way, Northampton NN5 7FX. It is run by Mehmet.
Contact for anything on this page: [email protected].
Using this site means you accept these terms. If you buy something, the terms in force on the day you bought it are the ones that apply to that purchase — a later change to this page doesn't reach backwards into work already agreed.
Using the website
Read it, share it, quote it with attribution. Don't copy it wholesale to pass off as your own, don't attack it, and don't scrape it to rebuild it somewhere else. The writing, the brand and the design are ours.
The figures on this site describe businesses our founder ran. They are what happened in those businesses. Nothing here is a promise that you will get the same result.
Nothing on this site is accounting, tax, legal or employment advice.
The software
£59 a month, per site. Monthly rolling, cancel any time, no minimum term and no long contract. Setup is included.
Prices are not subject to VAT — TELVO LTD is not VAT registered.
- Billing
- Paid monthly in advance, per site. Cancel whenever you want and it stops at the end of the month you've paid for. No minimum term, no notice period, no cancellation fee, and nothing to give notice of.
- Free trial
- Where a free trial is offered, it runs for 30 days from signup. No card is taken at signup. If you add a card during the trial, nothing is charged before the 30 days end; your first paid month starts when they do. If you don’t add one, there is nothing to cancel: the account locks when the 30 days end. We keep your records for 12 months after that and can email you a copy if you ask.
- What it does and doesn't claim
- It calculates costs and margins from the data you put in and the invoices you photograph. Those figures are only ever as good as what goes in: if a recipe is wrong or an invoice is unreadable, the margin it shows will be wrong too, and it will flag what it wasn't sure about. It is not accounting software, it is not a tax filing tool, and it does not replace your accountant. Decisions you make from it are yours.
- Availability
- We'll keep it up and we'll fix it quickly when it breaks. We don't promise a percentage-uptime figure.
- Your data
- Yours, and it stays yours. Export it or have it deleted whenever you ask. The five commitments in the privacy notice are part of these terms.
- Support
- By email to [email protected]. We reply within one working day, Monday to Friday.
- Fair use
- One subscription covers one site. Don't resell access or run three shops through one account — if you've got more sites, tell us and we'll price it properly.
- What Telvo can't be used for
- Don't record pork, alcohol, tobacco or vape products in Telvo, whether as dishes, recipes, ingredients or invoice lines. If a supplier invoice includes them, leave those lines out. We may remove any that are added.
Consultancy
What's in the day, and what isn't, is set out on the consultancy page, and that scope is part of these terms. The commercial side:
- Quote first, always
- You get the price in writing before anything is booked, including travel, which is quoted on top from your location. Nothing gets added to it afterwards. Prices are not subject to VAT — TELVO LTD is not VAT registered.
- Payment
- Half when you book, and the balance when the written plan is delivered. Invoices are due within 14 days. The date is held once the deposit is paid, so if the day is less than 14 days away, the deposit is due before it.
- Moving or cancelling the date
- Move it or cancel it with more than seven days' notice and there's no charge; a cancelled booking gets the deposit back in full. Cancel inside seven days and the deposit covers the day we'd already set aside and can't fill. If we have to move it, you get the deposit back in full or a new date, whichever you prefer.
- What you need to have ready
- The figures sent at least three working days before, and access to the kitchen during a normal service. If either is missing on the day, it is rescheduled and any travel already booked is charged.
- The plan is advice, not a guarantee
- We'll tell you what we'd do and why, in order of what matters most. What you implement, and what it produces, is down to your business and your team.
For consultancy, we only work with food businesses whose menu is halal-compliant and that don't sell alcohol, tobacco or vapes. If that changes about your business mid-engagement, the work stops and you're refunded for anything not yet done. What that line covers.
Where our responsibility starts and stops
We're responsible for doing the work properly and with reasonable care and skill. If we get something wrong, tell us and we'll put it right.
What we can't take on is the consequences of business decisions you make afterwards. If you reprice a menu, change a supplier or restructure a rota off the back of our work, that call is yours — you know your business, your customers and your staff, and we've seen it for a day or through a set of invoices.
Where the law allows a limit, our total liability for any piece of work is capped at what you paid us for it. We're not liable for lost profits or lost business.
Nothing here limits liability for death or personal injury caused by negligence, for fraud, or for anything else the law says can't be limited — and if you're buying as a consumer rather than for a business, your statutory rights are untouched by any of this.
Ending it, and the legal footer
You can stop at any point as set out above. We can end an arrangement if invoices go unpaid after we've chased them, or if someone is abusive to us.
If part of these terms turns out to be unenforceable, the rest still stands. These terms and any dispute under them are governed by the laws of England and Wales, and its courts have jurisdiction.
Questions: [email protected]. If something here reads as unfair, say so.